Exchanges and Returns

 
 

21 DAY RETURN-EXCHANGE POLICY:

We get it—sometimes you change your mind or purchase the wrong product. That’s why WATCH IT! purchases are backed by a new and improved 21-day return policy*!

Read closely, as there are some rules as to what can be returned and where.

IN-STORE PURCHASES

• If you would like to receive a refund on your in-store purchase, you MUST return the item to the original store of purchase along with the original method of payment. Any returns to a different location from that of the one of purchase, will be given an exchange or gift card only. Without the original method of payment, a gift card will be issued for the purchase. Items purchased with a gift card are not redeemable for cash. (Don't worry - your gift card never expires!)

• If you would like to exchange your in-store purchase, you can return to any location or contact our head office for assistance! Any returns to a different location from that of the one of purchase, will be given an exchange or gift card only. (Don't worry - your gift card never expires!)

ONLINE PURCHASES

• If you would like to receive a refund on your online purchase, you MUST fill out the Return Merchandise Authorization (RMA) form below. Any returns to a store location, will be given an exchange or gift card only. Please ensure to bring a copy of your email order confirmation. Items purchased with a gift card are not redeemable for cash. (Don't worry - your gift card never expires!)

• If you would like to exchange your online purchase for something else, please fill out the Return Merchandise Authorization (RMA) form below and let us know which item you would like to exchange it for. You may also exchange the item at any WATCH IT! location! If the new item is of lesser value, the difference will be issued to a gift card. (Don't worry - your gift card never expires!)

THE RULES

Your item is yours to keep (also known as: FINAL SALE) if:

• It has been worn. (Yes, we check!)

• It has been sized to fit your wrist. (Yes, even if you didn't wear it!)

• It is over the 21 day limit. (We have calendars!)

• You are missing the original packaging. (Where did it go? Can we have it back?!)

• It is a clearance item. (Please take note when buying items at a discounted price. Not sure? Ask one of our sales associates or contact us!)

• It is a smartwatch in which the sealed packaging has been opened. (Look, but don't touch until you're sure!)

It is a gift card! (As we said before, it never expires!)


ONLINE RETURNS MADE EASY!

 

Canadian Customers  - To return your online purchase, please fill out THIS FORM to request a return merchandise authorization (RMA) number. This request must be made within 21 days of the delivery date of your package. Upon approval, a Canada Post return label will be emailed to you free of charge! Simply print the label, attach it to the outside of your package, and drop it off at your nearest Canada Post location. Please ensure the item is in its original packaging, unsized and unworn, with all manuals, warranty cards, and any other materials that came with the purchase. All returns must be shipped back to us within 21 days of receiving the return label or they will become void and will be sent back to the original shipping address. Your return will be processed within 3 business days or being received and may take up to 4-7 business days to appear on your financial statement.

 

US Customers - Please fill out THIS FORM to request a return merchandise authorization (RMA) number. This request must be made within 21 days of the delivery date of your package. Upon approval, please ship your item to:

WATCH IT! Returns
Your Return Authorization Number
#102, 5740 2nd Street SW
Calgary, AB T2H 1Y6
TF: 1-877-404-2824

US customers are responsible for return shipping costs and are encouraged to insure the shipment for loss or breakage and retain a tracking number if possible. WATCH IT! cannot be held responsible for any lost or mis-shipped items during personal returns.

 

 

RETURN FAQ'S

WHAT IS CONSIDERED A CLEARANCE ITEM?

• Glad you asked! With the exception of the 30% discount on Citizen, any item discounted at 30% or more is considered a final sale. Please take note of items featuring a grey sale tag online, or a red or yellow sale tag/sign in-store. Still unsure? Grab a calculator, ask a sales associate, or contact us!

WHAT IF I CHOOSE TO SHIP MY ONLINE ORDER BACK MYSELF?

• Don't go solo our Canadian friends! If you choose to use your own method of shipping, we won't be able to compensate or refund your shipping costs. Make sure to request an RMA, or it may take us much longer to process your return!

WHAT IF MY ONLINE ORDER ARRIVES BROKEN, DAMAGED, OR ISN'T WORKING?

Time is the most valuable thing to us and we know it is to you. Every product is carefully inspected before it is shipped. However, in the unlikely event that this happens, please email us or call us right away (no later than 2 business days of receiving your package) to notify us. If possible, please email us photos and we will provide you with a pre-paid return label and a replacement product will be sent to you as quickly as possible.

Read more FAQ's here.